Return Policy

Thank you for shopping with Buy Bata.  If you are not satisfied with your purchase, you can make a return at no cost and we are here to help. Check the FAQs below or fill the refund/return form.

Returns can be made by filling our return form on the right. You can also call us on 09068000042 or send an email via info@buybata.com

You can return your eligible item within 1-5 business days upon receipt of the item if you change your mind, or if you receive a damaged, counterfeit, wrong or defective item.

For your item to be eligible, it must be returned in the same condition you received it. Returns must be made with all seals and tags intact, without alterations and in its original packaging such as shoe boxes and dust bags. The receipt of purchase must also be attached.

Upon receipt of your return claim, pick up shall be made at the return address with 1-5 business days. You may also drop off your item at House 16, Wema Terrace, Udi Street, Osborn Estate, Ikoyi Lagos. You will be issued a return slip evidencing proof of return. Please ensure this return slip is signed upon issuance.

Once your item gets to us, we will inspect it and notify you of receipt of your returned item. You can also contact us to track your return status.

Upon inspection of your returned item and confirmation of reason for return, Buy Bata will process the refund of payment made within 5-10 business days.

  1. Where reason for return cannot be validated upon inspection, your item will be redelivered to you and no refund will be processed.
  2. Returns are made at no cost at all. Your cost of purchase including delivery cost would be refunded to you.
  3. Any gift received alongside purchase would also need to be returned with item.
  4. Should you fail to request a return within the stipulated time, you will no longer be entitled to make a return. You may however activate your warranty if your item is faulty.
  5. Please do not hesitate to contact us should you require any support or help.

Return/Refund Contact Form

Please fill this form to request for a return/refund.


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